Important: Contact Support Before Taking Any Action
At 8K Prime, we’re committed to providing high-quality services and timely support. If you encounter any issues, we strongly encourage you to contact our customer support team before taking further steps, such as disputing a transaction.
Initiating a dispute without reaching out to us may result in loss of funds and restricted access to our services. Please understand that once a dispute is filed, we cannot process any refunds, as the payment becomes locked in the process.

Your Privacy & Data Protection

We take your privacy seriously. Our Privacy Policy, effective since September 13, 2023, outlines how we collect, use, and protect your information in full compliance with applicable laws.

What We Collect

We collect the information necessary to deliver a seamless experience, including:

• Personal details (e.g., name, email, phone number), only when required

• Technical data like browser type, device info, and log activity

How It’s Used

Your data helps us to:

• Optimize your user experience

• Conduct performance and usage analytics

• Carry out secure, relevant communication and support

Security Commitment

While no online system is entirely immune to breaches, we follow strict security practices and will act in accordance with the law should any incident occur.

Refund Policy Overview

At 8K Prime, our goal is to deliver excellent service that eliminates the need for refunds. However, in rare cases where issues cannot be resolved, here’s what you need to know:

When Refunds May Be Considered

• Unresolved technical issues after our support team has made all reasonable efforts

• Significant mismatch between the service described and what was delivered

Non-Refundable Situations

Refunds are not available if any of the following apply:

• Violation of our [Terms of Service]

• Use of multiple accounts or sharing credentials

• Unauthorized or fraudulent activity

• Commercial misuse of a personal-use product

• Misuse or abuse of platform content

• Deliberate attempts to bypass system security

• Misleading claims or abuse of our support team

Note: Refunds are not immediate. We allow a 24-hour grace period to resolve any issue internally. If a violation continues or goes unaddressed beyond this window, refund eligibility is forfeited.

Third-Party Application Notice

Our platform may integrate with third-party tools or devices. We are not responsible for performance issues caused by those services, and such cases are not covered under our refund policy. Please consult the third-party provider directly for assistance.

Need Help? Let Us Fix It First

Most concerns can be resolved quickly by our team—without the need for refunds. We encourage all users to contact us directly at infos@8kprime.com for fast, professional support.

In the Unlikely Event a Refund is Necessary

While we do our best to avoid this step, refund requests will be reviewed carefully:

• Must be submitted within the eligible window

• Must include detailed information and any relevant screenshots

• Will be assessed on a case-by-case basis based on usage and compliance

If approved, refunds will be processed via the original payment method.

Final Note

We’re here to support you and are confident that any issue can be resolved through communication. Avoiding disputes and working with our team is the fastest, safest way to protect your account and funds.